Contact
Speak With the Team Before You Commit
Questions about strategy compatibility, broker support, or platform limits are best answered in a direct conversation.
What to Expect When You Get in Touch
All enquiries are handled by a person, not an automated response queue.
When you submit the contact form below, your message goes directly to our client onboarding team in Sibiu. We aim to respond within one business day for general enquiries and the same business day for trial activation requests. If your message arrives outside business hours — Monday to Friday, 09:00 to 18:00 EET — you will receive a response on the next business day. For urgent technical issues relating to an active subscription, please use the priority support channel listed in your client dashboard. We review all enquiries to determine which team member is best placed to respond: a client-facing onboarding specialist handles strategy compatibility questions, while engineering handles API and integration queries. You will not be passed between departments without a summary of your original message.
Contact Details
Prefer to write directly? Use the address below.
Str. Nicolae Bălcescu 14Sibiu 550012, România
+40 740 123 456
info@lumentstone.info
Monday–Friday 09:00–18:00 EET
Common Questions Before the First Call
If your question is here, you already have the answer.
Do I need to share my broker login credentials with Bureau & Sons?
No. Broker connections are established through API keys with read and order-placement permissions only. We do not receive and cannot use withdrawal or transfer permissions. API keys are stored encrypted in our EU infrastructure and are never transmitted to third parties.
My strategy is currently in a spreadsheet. Can it be automated?
Possibly. During the onboarding call we review the strategy's conditions to assess whether they can be expressed as rule-engine logic. Simple condition-action strategies with well-defined entry, exit, and stop-loss rules are typically compatible. Strategies that rely on discretionary override or proprietary signals from a third-party system require additional scoping.
What happens if my broker has an outage during a live session?
The platform detects broker connectivity loss within 30 seconds and switches to a safe-mode state: no new orders are submitted, and the risk-event log records the incident. You receive an email alert immediately. When connectivity is restored, the engine resumes normal operation after a health check. It does not attempt to replay missed signals.
Ready to Start the Conversation?
Use the form to describe your strategy and the broker you trade through. We will respond within one business day.
Send Your Enquiry